Last Updated: 15 March 2024
Thank you for choosing Brandify. This Refund Policy outlines our guidelines regarding cancellations and refunds for orders placed through our website [www.brandify.co.nz] (the “Site”).
Cancellation and Refund Conditions
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Orders may be canceled and refunded only before they enter the production phase. Once an order has entered production, it cannot be canceled or refunded.
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As our products are customized to your specifications, we begin production shortly after an order is placed. Therefore, it is crucial to request a cancellation and refund promptly if necessary.
Refunds for Canceled Orders
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If you wish to cancel an order and request a refund, please contact us as soon as possible via [insert contact method]. We will review your request and process the refund if the order has not yet entered production.
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Refunds for canceled orders will be issued to the original payment method used for the purchase.
No Refunds After Delivery
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Due to the customised nature of our products, we cannot offer refunds for orders that have been delivered.
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We strive to ensure the highest quality standards in our products and provide ample opportunities for you to review and approve designs before production begins.
Contact Us
If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact us at:
Brandify, Christchurch, New Zealand Email: hellobrandify@outlook.com