Our production and delivery timeframe is typically 3-5 weeks. However, specific timelines may vary depending on the complexity of your order and item availability. Please reach out if you have specific deadlines.

Absolutely! We encourage you to order a sample to experience the quality and customisation options firsthand. Just select one piece and upload your logo at the order review page. You can expect delivery across New Zealand and Australia with a typical delivery timeframe of 1-2 weeks. Contact our team if you have any specific product needs.

Absolutely! We encourage you to order a sample to experience the quality and customisation options firsthand. Just select one piece and upload your logo at the order review page. You can expect delivery across New Zealand and Australia with a typical delivery timeframe of 1-2 weeks. Contact our team if you have any specific product needs.

Yes! We offer attractive discounts for orders exceeding 100 pieces. Please fill out our request form or contact our team to discuss bulk order options.

• Customised products cannot be cancelled or returned once they are in production. This is because each item is made especially for you, and we cannot return it to our inventory.

• If you’re unsure about a design or have questions about the product, we highly recommend ordering a sample first. This allows you to see the material, quality, and customisation options before placing a larger order.

• To ensure your complete satisfaction, please carefully review your order confirmation and artwork proofs before production begins. We encourage you to reach out with any questions or concerns before your order enters production.

• While we cannot guarantee cancellations once in production, we understand situations may arise. Please contact our team as soon as possible. We’ll do our best to accommodate your request, but cannot guarantee success.

Yes, you’ll receive email notifications throughout your order journey! Once your order is placed, you’ll get an initial confirmation. Our team then carefully reviews each order. They’ll reach out if any clarification is needed, like verifying your logo design. If everything looks good, your order goes into production, and you’ll receive updates on its progress: production start, dispatch with tracking link, and finally, a happy delivery confirmation. So, you’ll always be in the loop!

Once your order is despatched from production, you’ll receive an email with a tracking link, allowing you to follow its journey directly to your doorstep.